Questions & Answers

Write us an e-mail via the form, or just send us an e-mail directly at.

SEND US A MESSAGE

    CONTACT INFORMATION

    Al Awir Road -
    International City - Dubai
    UAE

    00971565215371

     

    lucesouq@gmail.com
    info.lucesouq@gmail.com

    Do you have questions about how we can help you? Send us an email and we’ll get in touch shortly.

    Q: What are the customer service hours?

    A: Our customer service operates 24 hours a day, 7 days a week to assist you with any inquiries or concerns.

    Q: What is the delivery time for orders?

    A: We offer a 3-day delivery service for all orders placed, ensuring prompt delivery of your lighting products.

    Q: What is the return policy?

    A: We have a 7-day return policy, allowing you to return products within 7 days of purchase if you are not completely satisfied ,learn more about Return policy

    Q: Do you offer WhatsApp business services?

    A: Yes, we provide WhatsApp business services for easy ordering and customer support.

    Q: Can orders be placed through WhatsApp?

    A: Yes, orders can be conveniently placed through WhatsApp for a seamless ordering process.

    Q: What types of products do you offer?

    A: Our product range includes chandeliers, pendant lighting, and wall lights to cater to various lighting needs.

    Q: How can I reach customer service?

    A: You can reach our customer service team through WhatsApp, phone, or email for prompt assistance.

    Q: Can I track my order?

    A: Yes, you can easily track your order through our website or by contacting customer service for assistance.